At Xiomize Software Pvt. Ltd., we are committed to delivering high-quality work. This Refund Policy outlines the conditions under which refunds may be issued for our services.
Please read this policy carefully before engaging our services.
1. Advance Payments
Advance payments made to initiate a project are generally non-refundable, as they cover the cost of initial planning, research, design, and resource allocation. By paying the advance, you confirm agreement with the project scope and terms.
2. Eligibility for Refund
A refund may be considered under the following circumstances:
- Project not started: If work has not yet commenced and cancellation is requested within 48 hours of payment, a full refund may be issued at our discretion.
- Failure to deliver: If Xiomize Software Pvt. Ltd. is unable to deliver the agreed work within the agreed timeline (excluding delays caused by the client), a partial refund proportional to undelivered work may be issued.
- Duplicate payment: If you are charged twice for the same service, the duplicate amount will be refunded in full.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Work has been completed and delivered as per the agreed scope
- The client has approved the work at any stage
- Delays or issues caused by the client (e.g. delayed content, feedback, or payment)
- Change of mind or business direction after work has commenced
- Third-party costs (hosting, domain, stock images, plugins) already incurred
- Projects cancelled after 50% or more of the work is complete
4. Milestone-Based Projects
For larger projects with milestone-based payments, refunds are only applicable to future milestones that have not yet been started. Completed and approved milestones are non-refundable.
5. Hosting & Domain Services
Payments for domain registration and hosting services are strictly non-refundable, as these involve third-party costs that are immediately incurred on your behalf.
6. Refund Process
To request a refund:
- Email us at info@xiomize.com with subject "Refund Request"
- Include your project details, invoice number, and reason for the request
- We will review and respond within 5 business days
- Approved refunds will be processed within 7–10 business days via the original payment method
7. Disputes
If you are dissatisfied with our work, please contact us first to resolve the issue. We are committed to finding a fair solution. Chargebacks initiated without prior communication may result in termination of all services.
